We want you to love our products and the experience of shopping with us! Our standard delivery time is 3-10 working days but we always try to deliver the orders before the given timeline. If you are not completely satisfied with your purchase, let us know and we will work with you to make it right. You can reach out to us at +923041118331 or ccustomercare@koyo.pk for any inquiry or assistance required. 

Exchanges And Returns

  • Items once purchased, cannot be returned unless found to be of defective quality.
  • For return requests due to quality issues, KOYO will issue a full refund of the item(s) in the form of store credit to the customer, which can be used for any future online order.
  • You may get one time exchange on any item bought from KOYO within 7 days of receiving it however, the item must not be worn, altered, or washed.
  • The item(s) must be in its original packing with the invoice.
  • For orders within Pakistan, if an item has been wrongfully delivered (in terms of size, colour, or silhouette) the customer has the right to request an exchange.
  • Items bought on sale cannot be exchanged or refunded. However, if any purchased items are defective, a refund will be processed.
  • All exchanges can only be made for the same product.
  • All returns and exchanges for orders within Pakistan must be sent back to the address provided by KOYO at the customer’s expense.
  • If your product is defective, please fill out the ‘Defective Item’ form when processing your return or exchange, as this helps us conduct a quality inspection to approve your request.
  • It would also be helpful if any photos of the defects can be shared with KOYO’ s customer service.

International Orders

  • All our international orders are delivered via DHL Express.
  • Unfortunately, we are unable to process returns and exchanges for orders shipped internationally.
  • However, if items are defective, you may either request an exchange or receive store credit that can be used for a future purchase made with KOYO.
  • International customers are not required to send the product back to KOYO when processing a return or exchange.

Order Cancellations

  • You may cancel your order any time before the order has been processed or confirmed by our customer support team.
  • Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information.
  • KOYO reserves the right to cancel orders for any reason including the stock unavailability, pricing imprecisions, or the declined payment by your authorized financial institution.
  • If an online payment was made, the customer will either be issued store credit or a refund.
  • A refund will be made to the same credit card that was used for the purchase and the amount may appear in your monthly credit card statement in 3-10 days.